Refund & Returns Policy

Last Updated: 15 May 2026

At Premier Health, we are committed to providing quality health, wellness, skincare, and personal care products. Customer satisfaction is important to us, and we strive to ensure a positive shopping experience. Please review our Refund & Returns Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests for eligible products within 30 days of delivery.

To qualify for a return:

• The product must be unused, unopened, and in its original condition.
• The product must remain in its original packaging with all seals and labels intact.
• Proof of purchase or order confirmation must be provided.
• The return request must be submitted within 30 days of receiving the order.

Returns that do not meet these requirements may not be approved.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following products cannot be returned:

• Opened skincare products
• Opened wellness supplements
• Opened personal care products
• Opened bath and body products
• Used products of any kind
• Gift cards
• Downloadable or digital products
• Customized or personalized items
• Clearance or final-sale products

These restrictions help maintain product quality and customer safety.

3. Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A missing item from your order

Please contact us within 7 days of delivery.

To assist with our review, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the shipping packaging when applicable

After reviewing your claim, we may offer a replacement, exchange, store credit, or refund as appropriate.

4. Return Authorization

Before returning any product, customers must contact our support team to obtain return authorization and instructions.

Please provide:

• Order number
• Product name
• Reason for return
• Supporting photographs if applicable

Returns shipped without prior authorization may not be accepted.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your bank, credit card issuer, or payment provider.
• Most approved refunds are completed within 5–10 business days.
• Original shipping charges are generally non-refundable unless the return resulted from our error.

We reserve the right to deny refunds for products that do not satisfy return eligibility requirements.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong product was shipped.
• The item was defective upon arrival.
• The return is required due to an error on our part.

For your protection, we recommend using a trackable shipping service when returning products.

7. Exchanges

Exchanges may be available for:

• Defective products
• Damaged products
• Incorrect items received

Exchange requests are subject to product availability.

8. Order Cancellations

Orders may be canceled before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, customers may be eligible for a return under the conditions outlined in this policy.

9. Chargebacks and Payment Disputes

We encourage customers to contact our customer support team before initiating a chargeback or payment dispute.

Our team will make reasonable efforts to resolve concerns regarding:

• Orders
• Deliveries
• Refund requests
• Product-related issues

Fraudulent or abusive chargebacks may be disputed using available transaction records, shipping confirmations, and communication history.

10. Limitation of Refunds

Refunds are available only for purchases made directly through premierhealthco.shop.

We reserve the right to deny refund requests that:

• Violate this policy
• Appear fraudulent
• Involve excessive return activity
• Include products that have been used, altered, or damaged after delivery

11. Contact Us

If you have questions regarding returns, refunds, exchanges, or damaged products, please contact us:

Premier Health

5328 Calgary Trail NW
Edmonton, AB T6H 4J8
Canada

Phone: +1 (630) 749-7455

Email: info@premierhealthco.shop

Website: premierhealthco.shop

Please contact our support team before sending any return shipment to obtain return authorization and instructions.