Shipping Policy

Last Updated: 15 May 2026

Thank you for shopping with Premier Health. We are committed to processing and delivering your orders as efficiently as possible. Please review our Shipping Policy to understand our shipping procedures, delivery estimates, and customer responsibilities.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note:

Orders are not processed on weekends or public holidays.
Processing times may be extended during peak seasons, promotional events, inventory audits, or unexpected operational delays.
Orders may be subject to verification procedures before shipment.

Once your order has been processed and dispatched, you will receive a shipping confirmation email.

2. Shipping Methods

We partner with reputable shipping carriers to provide reliable delivery services.

Available shipping options may include:

Standard Shipping
Expedited Shipping
Express Shipping

Shipping methods available at checkout may vary depending on your delivery location and product availability.

3. Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Canada & United States

Standard Shipping: 3–10 Business Days

International Orders

Standard International Shipping: 7–21 Business Days

Please note that delivery estimates are provided for reference only and are not guaranteed.

Delivery times may be affected by:

Weather conditions
Customs inspections
Carrier delays
Public holidays
High shipping volumes
Events beyond our reasonable control

4. Shipping Costs

Shipping charges are calculated during checkout based on:

Delivery destination
Package weight
Package dimensions
Selected shipping method
Applicable carrier rates

The final shipping cost will be displayed before payment is completed.

5. Tracking Information

Once an order has shipped, tracking information will be sent to the email address provided during checkout when available.

Customers are responsible for monitoring shipment updates through the carrier’s tracking system.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of purchase.

Premier Health is not responsible for:

Delays caused by incorrect addresses
Delivery failures resulting from inaccurate information
Additional shipping fees resulting from address corrections
Packages returned due to incomplete or invalid addresses

If you notice an error in your shipping information, please contact us immediately.

7. Lost, Delayed, or Stolen Packages

If your package appears delayed, lost, or missing:

Contact the shipping carrier using the provided tracking information.
Contact our customer support team for assistance.

Once a package has been marked as delivered by the carrier, responsibility for the shipment generally transfers to the recipient.

Premier Health is not responsible for packages lost, stolen, or misplaced after confirmed delivery.

8. International Orders

Customers placing international orders may be responsible for:

Customs duties
Import taxes
Value Added Tax (VAT)
Brokerage fees
Other government-imposed charges

These fees are determined by the destination country and are not included in product prices or shipping charges unless explicitly stated.

Customers are responsible for complying with local import regulations.

9. Shipping Restrictions

Certain products may not be available for shipment to all locations due to:

Local regulations
Import restrictions
Carrier limitations
Product-specific shipping requirements

We reserve the right to refuse shipment to locations where delivery is restricted or prohibited.

10. Order Delays

While we strive to deliver orders within estimated timeframes, delays may occur due to circumstances beyond our control.

Premier Health shall not be liable for delays caused by:

Shipping carrier disruptions
Customs clearance procedures
Natural disasters
Severe weather events
Government actions
Public health emergencies

11. Contact Us

If you have questions regarding shipping, delivery, tracking information, or order status, please contact us:

Premier Health

5328 Calgary Trail NW
Edmonton, AB T6H 4J8
Canada

Phone: +1 (630) 749-7455

Email: info@premierhealthco.shop

Website: premierhealthco.shop